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Free help and advice from our team. For breakdowns, call any time, 24/7.

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0330 043 7869, 7 days a week
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Breakdowns, 24 hours a day, 7 days a week
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- 1. Enquiry
- 2. Details
- 3. Your contact
- 4. Check and send
Send us photos or files
Photos of the room, where the outdoor unit could go, your fuse board, a fault or an error code help us price or fix things faster.
Questions
Common questions
Do you cover my area?
Yes, we cover the whole of the UK, excluding the Channel Islands, Northern Ireland and some parts of the Scottish Highlands. Please contact us for more details.
How do I get a price?
The quickest way is our instant price quiz: answer a few questions and get a fixed, fully installed price. For larger homes and businesses, use our free e-survey: send us photos and we'll do the rest, with no visit needed.
My air conditioning has stopped working. What should I do?
Call our 24/7 line on 0330 043 7869. If the display shows an error code, have it ready, as it helps our engineers find the fault faster.
Can you service a system you didn't install?
Choose "Servicing" in the form and tell us the brand and number of units, and we'll let you know.
How do I send you photos?
Use "Send us photos or files" above. Enter your reference number or postcode (or start a new enquiry), then take a photo or choose files from your phone. You can add up to 10 files at a time.
Can I pay monthly?
Yes, 0% finance is available on selected systems. Finance is provided by PayItMonthly, subject to status. See our Finance page.